Return Policy

CraveTheVape return policy is as follows-

You have up to 30 days to return any qualifying items, items must be returned with original packaging. If original packaging is not available then a small restocking fee of $2 will be deducted from your refund.

For exchanges or refunds due to dissatisfaction with a product or item defect we will pay the return shipping. If sent back for a defect and it is determined the item is not defective no refund will be issued, item will be returned to you and you will be charged the return shipping costs. If the item is determined to be defective a full refund/exchange will be issued to the original payment method, this will take between 1-3 business days to process depending on your bank.

Please contact us via the Contact Us page prior to sending any items back for exchange or refund, any items that show up unannounced will be sent back to you at your expense. 

We will work with you for any and all refunds or exchanges due to dissatisfaction with a product or defect so please don’t be afraid to reach out :)

ITEMS NOT ELIGIBLE FOR REFUND OR EXCHANGE-

Batteries

Used Juice

Used Mouth Pieces

CLEARANCE ITEMS-

Due to the nature of clearance items these cannot be guaranteed to be exchanged, if the item is no longer available then store credit will instead be issued via a non-expiring gift card